Word of Mouth
Today we’ll start a new series topic on Word of Mouth and how it can make or break your business in the blink of an eye. In this first lesson we will provide a clear definition of word of mouth and what it means for your business. Word of Mouth is easily the most powerful […]
Amp Up Resources Part 3
In the past few posts, we’ve explored various strategies to enhance the resources you’ve worked hard to optimize. Here’s a quick recap of what we’ve covered so far: Call in the Troops Bring ‘Em Out of the Woodwork Black Sheep Clients Olympic-Sized Sales Staff Open Water Fishing Call for Back-Up Today, we’ll dive into the […]
Amplify Resources Part 2
In our last discussion, we explored how to enhance the resources you’ve optimized. We covered: Call in the Troops Bring ‘Em Out of the Woodwork Black Sheep Clients Today, we’ll delve into the next three strategies: Olympic-Sized Sales Staff Open Water Fishing Call for Back-Up Olympic-Sized Sales Staff While it’s impractical to have a sales […]
Maximize Your Resources
In a previous post we highlighted the first three areas to work through in maximizing your current resources. They were: Recognizing the obvious Unconventional breakthroughs Facing the facts Today we’ll cover the next three, which are: Revealing the soul of your business From breaking even to breaking the bank Standing up and standing out […]
Are you Trackin?
There are a few factors to consider when preparing your company to approach the largest clients you’ve worked with. Today we’ll look at the three paths every business faces and which one will lead to success. Then we talk about what it takes to land Moby Dick. The three paths are Snail Speed, Shooting Star, […]
Grow by Just 1%
The Rule of 1% is simply improving your customer service experience in 1% increments at a time. You must perfect your consistency or this will never be possible. Yes, this is a small increment by itself but if you approach this in a systematic approach to small consistent improvements over time -“kaizan”, you will gain […]
Another Secret
In the last post we outlined the first secret to building a solid customer service plan and how to establish your vision for your business. Today we will discuss the second secret in elevating your satisfied customers to raving fans. It is imperative that you know what your customers want. Familiarize yourself with who your […]
Elevating Customer Service
In our previous discussion, we explored the significance of understanding customer needs to enhance their shopping experience. Today, we’ll delve into the powerful concept of Deliver +1 and its potential to revolutionize your customer service. To keep things focused, we’ll tackle the 1% Rule in our next installment. Consistency serves as the linchpin of exceptional […]
I have a Secret for You
Customer service is a hot topic and can make or break your business. Consumers have little patience for poor customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something, or trying to communicate through a language barrier. If […]
Fertilize the Franchise
In our previous discussion, we delved into the initial steps of our franchise prototype process, exploring the first three of seven crucial areas vital for your business blueprint. Just to jog your memory, we touched upon: Primary Aim Strategic Objectives Organizational Strategy These foundational elements pave the way for a finely-tuned plan, laying the groundwork […]