Maximize Your Resources
In a previous post we highlighted the first three areas to work through in maximizing your current resources. They were: Recognizing the obvious Unconventional breakthroughs Facing the facts Today we’ll cover the next three, which are: Revealing the soul of your business From breaking even to breaking the bank Standing up and standing out […]
Are you Trackin?
There are a few factors to consider when preparing your company to approach the largest clients you’ve worked with. Today we’ll look at the three paths every business faces and which one will lead to success. Then we talk about what it takes to land Moby Dick. The three paths are Snail Speed, Shooting Star, […]
Grow by Just 1%
The Rule of 1% is simply improving your customer service experience in 1% increments at a time. You must perfect your consistency or this will never be possible. Yes, this is a small increment by itself but if you approach this in a systematic approach to small consistent improvements over time -“kaizan”, you will gain […]
Another Secret
In the last post we outlined the first secret to building a solid customer service plan and how to establish your vision for your business. Today we will discuss the second secret in elevating your satisfied customers to raving fans. It is imperative that you know what your customers want. Familiarize yourself with who your […]
Elevating Customer Service
In our previous discussion, we explored the significance of understanding customer needs to enhance their shopping experience. Today, we’ll delve into the powerful concept of Deliver +1 and its potential to revolutionize your customer service. To keep things focused, we’ll tackle the 1% Rule in our next installment. Consistency serves as the linchpin of exceptional […]
I have a Secret for You
Customer service is a hot topic and can make or break your business. Consumers have little patience for poor customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something, or trying to communicate through a language barrier. If […]
Fertilize the Franchise
In our previous discussion, we delved into the initial steps of our franchise prototype process, exploring the first three of seven crucial areas vital for your business blueprint. Just to jog your memory, we touched upon: Primary Aim Strategic Objectives Organizational Strategy These foundational elements pave the way for a finely-tuned plan, laying the groundwork […]
Think Like a Franchise
Embarking on the journey of business development requires a meticulous consideration of seven crucial facets in your franchise prototype process. These key areas, when finely tuned, pave the way for the ultimate level of success. In this post, we will delve into the first three elements that play a pivotal role in shaping your business […]
Where’s the Glue?
Today, we will explore the fundamental principles of business development and how to establish a robust foundation by strategically incorporating key elements. Business development encompasses three critical pieces: Innovation: Distinguishable from mere creativity, innovation involves the practical implementation of ideas. It demands significant attention at the beginning of your business and remains vital throughout. Quantification: […]
Genie In a Bottle?
Franchises constitute the most expansive category of turn-key businesses, encompassing virtually every industry worldwide. Acquiring a franchise is relatively straightforward, offering a pre-packaged, easily-assembled system. A prime illustration of a franchise success story is McDonald’s, a 12-figure enterprise with 38,000 franchises globally. In our discussion, we will explore the following key aspects: Business Format Franchise […]